Privacy policy

We, Fraisa Hungária Kft., are pleased that you are interested in our online presence. We would like to make the use of our online platform as pleasant as possible for you. Your privacy is particularly important to us. Please find below information about the processing of your personal data and your rights in this regard.

1. Responsible Office and Data Protection Officer

We are the "controller" of your personal data for the purposes of processing your personal data in relation to this website in accordance with Article 4(7) of the GDPR.

You can contact us using the contact details in the imprint.

You can contact our Data Protection Officer by e-mail at: info.hu@fraisa.com

This privacy notice applies to this online shopping platform operated by us at https://webshop.fraisa.com/ (hereinafter referred to as "Webshop"). Where offers from other service providers ("Third Party Offers") are available from our website, our Privacy Notice does not apply to those Third Party Offers. In this case, we are not responsible for the processing of your personal data in the context of iSv Third Party Offers. Article 4(7) GDPR.

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2. Processing of access data

You can visit our website without providing any personal data. Only the following access data is stored in so-called server log files:

• IP address
• Date and time of the request
• Time zone difference from Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status/HTTP status code
• Volume of data transferred
• Website from which the request originated
• Browser
• Operating system and its interface
• Browser software version

This data is evaluated solely for the purpose of optimising the display of the content on our website and to ensure the smooth operation of the website. We have a legitimate interest in doing so pursuant to Article 6(1)(f) of the GDPR, which is based on our desire to continuously improve our website and make it more user-friendly.

The IP address can be personal data, as in certain circumstances the additional information provided by the ISP can be used to establish the identity of the Internet access owner.

In addition to the purposes listed above, we also evaluate IP addresses in the event of attacks on our Internet infrastructure. We also have a legitimate interest to do so pursuant to Article 6(1)(f) of the GDPR. This is due to the need to prevent attacks on our internet infrastructure, to establish the origin of the attack, to take criminal and civil action against the person responsible, to effectively prevent further attacks and to ensure the smooth operation of the webshop.

3. Data collection and use for contract processing and when creating a customer account

We collect personal data when you voluntarily provide us with this information as part of an order or when you create a customer account. Mandatory fields are marked as such because in these cases we need the information to process the contract or create the account, and you will not be able to complete the order and/or create the account without providing the information.

What data we collect is shown on the relevant input forms. The data you provide will be used for the purposes of processing the contract and handling your enquiries in accordance with Article 6(1), 1st sentence, point 1(b) of the GDPR.

Once the contract has been fully processed or the account has been deleted, your data will be restricted for further processing and will be deleted after the expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to further use of your data as permitted by law, as disclosed in this notice. You can delete your account at any time by sending a message to the contact details described above (info.hu@fraisa.com) or by using the dedicated function on your account.

4. E-mail contact:

You can contact us via the email address you provide in the webshop or via the contact form. In this case, the personal data you have transmitted by e-mail or recorded in the contact form will be processed.

The data will be processed solely for the purpose of corresponding with you and within the framework you have provided. The legal basis for processing is based on your consent in accordance with Article 6(1)(a) of the GDPR.

If the purpose of the contact is to conclude a contract, the legal basis is Article 6(1)(b) GDPR.

We will delete your data after the request has been fully processed, unless legal retention periods require otherwise. This will normally happen when the facts of each case have been finally clarified for both parties.

You will also have the possibility to withdraw your consent to the processing of your personal data at any time before that. In this case, all personal data processed when contacting you will be deleted. This may result in the communication with each other being interrupted.

5. Use of cookies

We use cookies in our webshop. These are small text files that we store on your computer and which allow us to analyse the use of the website. A cookie contains a string of characters that allows your browser to uniquely identify you when you visit our website again. The cookies used in our webshop contain the following data:

• Cookie Consent (cookieConsent)
• Authentication token for communication with the REST API (apiToken). No personal data is stored.
• Matomo Analytics (_pk_): These cookies collect information for statistical and analytical purposes to continuously improve our store. This can be disabled in the cookie settings. More information

This is permitted under Article 6(1)(f) of the GDPR, as we have a legitimate interest in addressing as many users as possible with our webshop or presenting particularly relevant content.

The legal basis for the processing of personal data for analysis purposes by means of cookies is Article 6 (1) (a) GDPR, provided that you have given your consent.

As a user, you can control the extent to which cookies are used by limiting or completely disabling the transmission of cookies in your internet browser settings. Cookies that have already been stored can be deleted at any time afterwards. Restricting or completely disabling the use of cookies may render parts of our website unusable.

6. Your rights

You have the rights listed and described below in relation to our processing of your personal data.

In principle, you can exercise all your rights free of charge. Only in the case of manifestly unfounded or - in the case of particularly frequent repetition - excessive requests or

• we may charge you a reasonable fee, taking into account the administrative costs of informing or notifying you or of carrying out the requested action; or
• we may refuse to comply with the request.

6.1 Withdrawal of the consent given

You may withdraw your consent to the processing of your personal data in the future.

6.2 Confirmation and information

You can request confirmation as to whether we process personal data about you. If so, you have the right to be informed of the specific information referred to in Article 15 of the GDPR.

6.3 Correction and deletion

You can ask us to correct inaccurate or incomplete personal data (Article 16 GDPR) and to delete your personal data under the terms of Article 17 GDPR.

6.4 Restriction of processing

You can restrict the processing of your personal data under the conditions of Article 18 of the GDPR.

6.5 Contradiction

You may object at any time to the processing of your personal data on grounds relating to your particular situation, where this is based on a legal ground under Article 6(1)(e) or (f) of the GDPR. Your personal data will no longer be processed unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

6.6 Data release and data portability

The personal information you provide about yourself will be provided to you in a structured, consistent and machine-readable format. Where technically feasible, you have the right to have this data transferred to another responsible party at your request.
The right to data portability exists only insofar as the processing is based on consent within the meaning of Article 6(1)(a) of the GDPR or on a contract within the meaning of Article 6(1)(b) of the GDPR and the processing is carried out by automated means. This right is excluded where it would infringe the rights and freedoms of others (in particular personal data of third parties, trade or business secrets held by us, copyright).

7. Obligation to provide information

You are under no obligation to provide your personal data. However, if you do not provide us with the information required for certain services or features as set out in this Privacy Policy, you will not be able to use that service or feature.

8. Right to complain

If you believe that we are not adequately fulfilling our obligations under data protection law, you can always contact the data protection authorities. You can contact our competent authority at the following address

National Authority for Data Protection and Freedom of Information
9-11 Falk Miksa Street.
1055 Budapest

and by telephone, fax or e-mail at the following address
Phone
+36 (30) 683-5969
+36 (30) 549-6838
+36 (1) 391 1400
Fax: +36 (1) 391-1410
E-mail: ugyfelszolgalat@naih.hu

9. Update of this privacy notice

New legal or regulatory requirements or new offers from our webshop may require us to update this privacy notice. We will inform you of this when we do so. Therefore, we recommend that you check this privacy notice regularly to ensure that it is up to date and to check for any changes. The latest version of the privacy notice is always posted below.

10. Print and save this privacy notice

You can print this privacy notice directly or save it using your browser's print or save function.

Status: July 2023